Frequently Asked Questions

Our technician arrives in a marked vehicle, introduces themselves, and inspects your entire door system - springs, cables, drums, rollers, hinges, track alignment, and opener force settings. We photograph any failed or worn parts, explain what we found in plain language, and quote the repair in writing. Once you approve, we complete the work, test the door's balance and safety reversal, and leave you with a photo record and warranty documentation. Most standard repairs take 60-90 minutes.

A standard residential garage door replacement takes 3-5 hours from arrival to final testing. That includes removing the old door and hardware, installing new tracks, hanging the new door, attaching springs and cables, and tuning the opener's force and limit settings. Custom wood doors or jobs requiring structural header work may extend into a second day. We schedule installations with a firm date and arrival window, and text you when the technician is en route.

We schedule with a real arrival window - typically 2 hours - and a named technician. You receive a text when they're on the way, usually 20-30 minutes out. That's Clause 2 of the Haven Standard: arrive on schedule, with a named tech, and a heads-up text. We don't do vague "sometime between 8 and 5" windows. If we're running behind due to traffic on I-225 or E-470, we call you directly.

We work throughout Aurora and the surrounding metro area, including Denver, Centennial, Greenwood Village, Parker, Cherry Hills Village, Lone Tree, Commerce City, Englewood, Highlands Ranch, Littleton, and Brighton. Our technicians live in or near these communities, so they know the local conditions - from the clay-heavy soils in southeast Aurora that shift concrete pads, to the hail exposure that dents doors in Centennial and Parker.

Yes, an adult needs to be present to approve the written quote before work begins and to review the completed job. For repairs, we need access to the garage interior and electrical panel. For installations, we need to discuss opener placement, keypad location, and any wall button relocation. If you're unavailable, we can reschedule at no charge. We don't perform work without written authorization.

We install Amarr, Wayne Dalton, and Raynor doors, with options ranging from basic steel non-insulated models to fully insulated sandwich construction with composite overlays. We don't push one brand for every job. In Aurora's variable climate - hot summer sun on south-facing doors, sub-zero winter nights - we often recommend Amarr's insulated steel lines for energy performance, or Raynor's built-in wind-load reinforcement for homes near the open prairie east of town. We show you actual panel samples, not a catalog page.

Yes, our service trucks carry a full inventory of common springs, cables, rollers, hinges, weatherstripping, and opener components. For standard torsion spring repairs in Aurora, we can match your spring's wire size, inside diameter, and length from stock on 90% of first visits. If you have an unusual door - a one-piece canopy door in an older Hoffman Heights home, for example - we may need to order a specialized part, but we'll tell you that upfront and schedule a return visit.

We repair all major residential brands, including Craftsman, Chamberlain, LiftMaster, Genie, and Wayne Dalton. We also service older discontinued models when parts are still available. The exception is some proprietary smart openers with encrypted communication boards that only the manufacturer can source. In those cases, we'll tell you honestly whether repair is practical or if replacement makes more sense, and we'll show you the part cost breakdown so you can decide.

Replace your door if it's over 20 years old, has significant panel damage, or lacks modern safety features like pinch-resistant joints and tamper-resistant bottom brackets. Repair makes sense for isolated failures - a broken spring, frayed cable, or worn roller - on a door that's otherwise in good condition. We photograph what we find and give you both options when they're close in cost. No upsell. That's Haven Standard Clause 5: no door upsell, no scope creep.

Every pro working under our name is required to hold the license and insurance Colorado requires for garage door contractors. We verify these credentials before anyone represents Servo Garage Doors in Aurora. Your technician's license number appears on your written quote and final invoice. We're also insured and bonded for your protection. If you want to verify coverage, we'll provide our certificate of insurance on request.

Most garage door repairs and like-for-like replacements don't require a permit in Aurora. New construction, structural header modifications, or converting a window opening to a door opening do require permitting through the City of Aurora Building Division. When a permit is needed, we handle the application, schedule inspections, and ensure the work meets current IRC and local amendments. We include permit costs in your written quote - no surprise fees at inspection time.

Look for a written quote before work starts, proof of insurance, and specific local experience. Ask whether they stock springs for your door size or plan to measure and return. Check that they test safety reversal and photoelectric sensors after every repair - it's required by federal law, but not every company documents it. At Servo, we photograph our findings, quote in writing, and leave you with a record of what was done. That's the Haven Standard, and it's how we've operated since the brand was founded in 2015.

We offer same-day service for most repairs when you call during our operating hours: Monday through Friday 7:30 AM - 8:00 PM, Saturday and Sunday 7:30 AM - 7:00 PM. Spring failures, cable breaks, and opener malfunctions are our most common same-day calls in Aurora. We don't promise 24/7 availability - we're not a call center routing to an on-call tech at 2 AM. What we do promise is a live coordinator during business hours who'll get you scheduled with a local technician, usually within a few hours for urgent repairs.

A door stuck open is a security and weather exposure issue that we treat as urgent, especially during Aurora's spring hail season or a winter cold snap. Call (720) 477-6050 during our hours and we'll prioritize getting a technician out. If the door is stuck open after hours, you can disconnect the opener by pulling the red emergency release cord and manually lower the door if it's safe to do so. Never attempt to adjust or release tension from the springs themselves - they're under extreme torque and can cause serious injury.

If your door won't open and you need to get to work or an appointment, call us and we'll do our best to prioritize your call. In the meantime, check whether the issue is simple: a tripped GFCI outlet powering the opener, a disconnected trolley, or a blocked safety sensor. If the door is physically jammed due to a broken spring or off-track roller, don't force it. Forcing a door with a failed spring can bend the top section or damage the opener's drive gear, turning a $200 repair into a $600 one.

All our work carries a written warranty that's specified on your quote before we start. Standard spring repairs include a parts-and-labor warranty; new door installations include the manufacturer's panel warranty plus our installation guarantee. The exact term depends on the component - springs typically carry a shorter warranty than door panels because they're a wear item under constant cycle stress. We document your warranty in writing, not verbally, so there's no dispute later about what was promised.

The Haven Standard is the five-clause code every Servo branch works to: Clause 1 - Have it in writing (flat price, scope, and warranty before work starts); Clause 2 - Arrive on schedule (real window, named tech, text when en route); Clause 3 - Verified crews (licensed, insured, background-checked); Clause 4 - Evidence on every job (photos and readings of what we found); Clause 5 - No surprises (no upsell, no scope creep, no "while we're in here"). It was developed from the founding rule in 2015: the customer sees the failed part, photographed, before anyone quotes a replacement.

Call us. If the issue is related to our work, we return and make it right at no charge within the warranty period. If it's a new, unrelated failure - your opener logic board dies two months after we replaced a spring - we'll diagnose it honestly and quote the repair separately. We keep photo records of every job, so we can reference exactly what we found and what we did. That documentation protects both of us.

We guarantee a real arrival window, not an exact minute. Traffic on I-70, E-470, or Parker Road can delay us, and we call you if we're running behind. What we don't do is give you a fake tight window and then show up three hours late. Clause 2 of the Haven Standard means we respect your time enough to be honest about when we'll arrive, and we text you when we're on the way so you're not waiting around.

Written by Marcus Deller, Owner at Servo Garage Doors Aurora, serving Aurora, Denver, and the surrounding metro area since our branch opened here.